Effective Date: March 28, 2026
Welcome to Custos. These Terms of Service ("Terms") govern your use of the Custos mobile application and related services operated by Custos LLC ("Custos," "we," "us," or "our").
By downloading, installing, or using the App, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the App.
Custos is a memorial keepsake application that allows users to:
You must be at least 13 years of age to use the App. By using the App, you represent and warrant that you meet this age requirement. If you are under 18, you represent that your parent or legal guardian has reviewed and agreed to these Terms.
To use the App, you must create an account. You agree to:
We reserve the right to suspend or terminate accounts that violate these Terms.
You retain ownership of all content you upload to the App, including photographs, obituaries, prayer card text, and memorial information ("User Content"). By uploading User Content, you grant Custos a limited, non-exclusive, royalty-free license to store, process, and display your content solely for the purpose of providing the App's services to you.
You agree that your User Content will not:
You represent that you have the right to create memorials for the individuals you add to the App, and that doing so does not violate any applicable law or the wishes of the deceased's family.
Your use of the App is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy at custos.life/privacy.
The App, including its design, features, logos, and content created by Custos (excluding User Content), is owned by Custos LLC and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the App without our prior written consent.
The CUSTOS name and logo are trademarks of Custos LLC.
You agree not to:
The App is currently free for individual family users. We reserve the right to introduce paid features or subscription plans in the future. We will provide advance notice of any pricing changes and obtain your consent before charging you.
Funeral home portal access may be subject to separate subscription agreements.
THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the App will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant the accuracy of any artificial intelligence-generated text extracted from prayer cards — please review all AI-extracted content carefully.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CUSTOS LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, ARISING OUT OF OR RELATED TO YOUR USE OF THE APP.
Our total liability to you for any claims arising from your use of the App shall not exceed the amount you paid to us in the twelve months preceding the claim, or $100, whichever is greater.
You agree to indemnify, defend, and hold harmless Custos LLC and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the App or violation of these Terms.
We may terminate or suspend your account and access to the App at any time, with or without cause, with or without notice. Upon termination, your right to use the App will immediately cease.
You may delete your account at any time by contacting us at scott@custos.life. Deletion of your account does not automatically delete memorial records you have created.
These Terms shall be governed by and construed in accordance with the laws of the State of Louisiana, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in New Orleans, Louisiana.
We reserve the right to modify these Terms at any time. We will notify you of material changes by updating the "Effective Date" and, where appropriate, by sending an email notification. Your continued use of the App after changes take effect constitutes your acceptance of the revised Terms.
If you have any questions about these Terms of Service, please contact us:
Custos LLC
Email: scott@custos.life
Website: custos.life